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Do you service my area?
Do I have to be home for a Clean?
How long will my clean take?
For regular cleaning, do you send the same cleaners each time?
How do I pay for my clean?
Payment can be made securely either by debit or credit card. A “hold” in the amount of the clean is put on the card from the day before your requested booking date. However your card is not actually charged until the service has been completed. You can also pay by cash or cheque on the day to the cleaner.
What is your cancellation policy?
We realise that it can be difficult to juggle many tasks at once and on occasion life intervenes and it’s necessary to cancel a service. Don’t worry, it’s not a problem. Simply email us at firstname.lastname@example.org at least 24 hours before you are due to have your clean and the service will be cancelled without incurring any cost to you.
As we reserve a specific time slot for your clean we are unable to schedule another job if a clean is cancelled at short notice. For any cancellations made after 5pm the day before your service is due, you will be charged the full amount of your clean. We appreciate your understanding on this.